Welcome to SnooPaw London Ltd.! By accessing our website or purchasing products from us, you agree to these Terms of Service (“Terms”). Please read them carefully. If you do not agree to these Terms, you should not use our website or services.
Eligibility
To use our website or purchase products, you must:
- Be at least 18 years old or have permission from a legal guardian.
- Provide accurate and complete information during the account registration or purchase process.
Products and Services
- Our website offers a range of pet clothing and accessories.
- All products are subject to availability and may vary in appearance due to screen settings, photography, or manufacturing differences.
- We reserve the right to modify, discontinue, or limit the availability of products at any time.
Pricing and Payments
- All prices are listed in GBP and include applicable taxes unless stated otherwise.
- We accept payment via credit card, PayPal, and other payment methods available at checkout.
- Payments must be completed in full before an order is confirmed.
- SnooPawLondon Ltd. reserves the right to cancel any order for reasons such as suspected fraud, payment issues, or inventory errors.
Order Confirmation and Shipping
- Orders are confirmed upon successful payment processing.
- Shipping fees and delivery times will be calculated at checkout and depend on your location.
- We strive to ensure timely delivery but are not responsible for delays caused by shipping carriers, customs, or incorrect delivery addresses.
- You are responsible for providing accurate shipping information. Any additional charges for redelivery or address changes will be borne by the customer.
Returns and Refunds
- Returns are accepted within 14 days of receiving your order, provided the item is unused, undamaged, and in its original packaging.
- To initiate a return, contact us at support@snoopawlondon.com with your order details.
- Refunds will be processed to the original payment method within 7 business days of receiving and inspecting the returned product.
- Return shipping costs are the customer’s responsibility unless the return is due to a mistake on our part (e.g., incorrect or defective item).
- Shipping fees are non-refundable except in cases of error or defect.
User Conduct
You agree not to:
- Use our website for any unlawful purposes or activities.
- Upload or transmit viruses, malicious code, or other harmful content.
- Interfere with the operation or security of our website.
- Misrepresent your identity or provide false information.
- Attempt to access, copy, or reverse-engineer any part of the website. SnooPawLondon Ltd. reserves the right to suspend or terminate access to users who violate these Terms.
Intellectual Property
- All content on our website, including but not limited to text, images, logos, and designs, is owned by or licensed to SnooPawLondon Ltd. and is protected under intellectual property laws.
- You may not reproduce, distribute, or otherwise exploit our content without our express written permission.
Privacy and Data Protection
- Your personal information is collected, stored, and processed in accordance with our Privacy Policy.
- By using our website, you consent to the collection and use of your data as described in the Privacy Policy.
Limitation of Liability
- SnooPawLondon Ltd. is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or products, except as required by law.
- This limitation includes damages resulting from delays, interruptions, or errors in the website or product availability.
Warranties Disclaimer
- We strive to provide accurate product descriptions and services, but we do not guarantee that our website will be free from errors, interruptions, or inaccuracies.
- Products are provided “as is” without warranties of any kind, except as explicitly stated.
Changes to Terms
- We reserve the right to modify these Terms at any time. Updates will be posted on this page with a “Last Updated” date.
- Your continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.
Governing Law
- These Terms are governed by the laws of England and Wales.
- Any disputes arising from these Terms will be resolved exclusively in the courts of England and Wales.
Dispute Resolution
- In the event of a dispute, we encourage you to contact us at support@snoopawlondon.com to seek an amicable resolution.
- If a resolution cannot be reached, disputes may be resolved through mediation or arbitration as alternatives to court proceedings, where applicable.
Contact Information
- For questions, concerns, or support, contact us at email: support@snoopawlondon.com